Exchange and Return Policy
We love what we do.
...So we take the extra time to curate and build relationships with our partners to ensure the highest quality products.
Medical Cannabis Products Purchased at Insa
Insa provides medical cannabis products for the most sophisticated and discerning patients, and we guarantee our patients 100% product satisfaction.
If you wish to return a medical cannabis product due to a product defect, an error in dispensing, or a product recall please cease use of the product and return it immediately for an evaluation by dispensary staff. If within 30 days of purchase and eligible for a return, dispensary staff will process the return for a cash refund or, if the patient wishes, they may purchase a “replacement” product. Dispensary staff will determine eligibility for a replacement product in accordance with Insa’s Returns and Exchanges policy and all applicable regulations. Patients who do not intend on consuming any part of a medical cannabis product dispensed by Insa may return it for proper disposal at any time. Insa reserves the right to deny exchanges for any reason.