Insa FAQs

We accept cash. We have an ATM at all locations for your convenience. ATM transactions come with small fees.

Any non-defaced, government-issued, 21+ ID with a name, date of birth, and picture, is valid for entry. This includes a US State Drivers’ License, US State Identification Card, US Passport, US Passport Card, and Military ID. International government-issued 21+ ID with a name, date of birth, and picture is valid for entry as well. We accept temporary paper credentials and the expiring/expired license or ID card. Per CT regulation, must have both to be granted access. If you still have questions about your specific ID, please let us know before visiting the store.

Call 877-500-INSA (4672) between the hours of 9am-7pm, 7 days a week to speak with a retail expert to place an order or get answers to your cannabis questions

1. Visit insa.com
2. Select the store you will be picking up from.
3. Select the items you would like and add them to the cart.
4. When you are done selecting items, scroll back to the very top of the page. At the top right-hand corner, click the shopping cart icon.
5. If everything looks good, select the blue “Proceed to Checkout” button.
6. Fill in the Customer Information and select a pickup time
7. Click “Place Order” and come to the store at your selected time.

Unfortunately, we cannot hold orders overnight. But you are more than welcome to place a new order when you can pick it up.

The earliest you can place your order is the day before after the close of business.

Our Connecticut locations do not have medical licenses, so they cannot sell medical products. You may still shop at any of our recreational dispensaries, but you would have to pay the tax.

You cannot smoke adult-use cannabis in a place where you are prohibited from smoking tobacco, and you cannot consume adult-use cannabis in a public place. Cities and towns may pass bylaws or ordinances authorizing exceptions in certain areas for social consumption.

Recreational customers will come into the facility and be directed to a retail associate to pick up their order.

Unfortunately, due to federal and state regulations, we cannot ship cannabis products at this time.

Unfortunately, due to state regulations, we must be able to confirm your identity and age in person for any purchase. Regulations will not allow us to accept payment virtually, so there won’t be a way to mail out gift cards.

Everyone responds to cannabis very differently. That is doubly true for edibles. For some people who are experienced cannabis consumers, edibles will still affect them very strongly, others have reported taking a larger dosage and feeling nothing. It is very dependent on your digestive system and other factors. Consuming flower is more consistent in how it affects people. You typically feel the effects within 1 to 15 minutes. With edibles the effects can be delayed up to two hours. We always recommend that you take it very slow. You can always take another puff or eat another serving, but you cannot undo one.

There are many different types of edibles. Some are formulated to be energizing, or sativa like, others are formulated to be more sedative. A hybrid edible is made to be in the middle, according to customers, it tends to be a more body focused experience for people.

If you are new to medical cannabis, it is always a good idea to start off with a single serving. You can always have another serving but you cannot undo one. Consult with your recommending physician to determine the appropriate dosage for you.

CBD is known to be an excellent anxiety reliever. Sometimes THC products can set off people’s anxiety, but CBD products are known to have a lower chance of this occurring. CBD is reported to raise your serotonin levels, making for a happy relaxing experience that is not inebriating. With that being said, some people report responding better to items with THC to resolve their anxiety, everyone is a little different in this respect. If you are new to cannabis, it is always a good idea to start off with a single serving. You can always have another serving but you cannot undo one. Tip: Edibles work more effectively when eaten with something a little fatty.

Sometimes people are known to respond differently to sugar based and fat-based edibles. A lot of customers report a sugar-based edible like a fruit chew can be good for mood elevation, instead of a fat-based edible like chocolate. Sugar-based edibles can sometimes take effect faster. However, if you are a concerned about the THC, try a 1:1 CBD to THC chew, as they tend to be less strong. In either case, make sure to start off with one serving the first time and wait a full 2 hours before having more to see how they affect you.

When trying flower for the first time, make sure to take it slow. Select a medical cannabis that is lower in THC, the 12-16% range is a good place to start according to other customers. After one inhalation, wait a good 20 to 30 minutes before having more to make sure it is not an overwhelming experience. Remember, you can always administer another dose, but you cannot undo one!

Sativas, Hybrids, and Indicas are different categories of cannabis plants. Indica strains typically produce a full-body sensation. Sativa strains typically produce a cerebral (head) sensation. Hybrids strains are in between with some leaning more to Sativa dominance and others leaning to Indica dominance. Although this is generally true individual experience may vary, consult your recommending physician.

Though everyone is different, medical cannabis classified as Sativa, are typically used for daytime medicating.

Indica dominant strains tend to produce a full body effect and are typically used for nighttime medicating. Cultivars with high CBD content can produce similar effects.

Talk to your recommending physician if flowers with high levels of CBD, THC, and or myrcene, caryophyllene, and pinene can be used to treat symptoms of your qualifying condition including the reduction of chronic pain.

Medical cannabis is a natural product with its own growth cycle which contributes to the fluctuation of THC levels. If you find you need high THC content, you may want to consider trying a concentrated product such as a distillate vaporizer, which can have up to 4-5 times the amount of THC as flower products.

For those who are new to medical cannabis we suggest finding a product that is a little lower in THC. Sometimes it is best to start off with products that have a good balance of CBD to THC to be sure that it’s not an overwhelming experience. Make sure to take it slow and start off with one dose and wait at least 20 minutes before having another if you want more of an effect.

Temperature can affect the vaporizers. When they are very cold, the oil becomes thicker and hard to vaporize. Try to keep your vaporizers at room temperature at all times for the best performance.

Sativa or sativa dominant hybrid vaporizers are typically known for daytime medication.

Indica or indica dominant hybrid vaporizers are typically used for nighttime medication as they tend to produce full-body effects. Talk to your recommending physician about vaporizers with a ratio of 1:1 THC to CBD and how it may affect your qualifying condition.

Everyone responds to cannabis differently, Talk to your recommending physician about recommended vaporizers for chronic pain relief.

In order to use a cartridge, first take the protective plugs off of the mouthpiece and bottom. Make sure you have a 510-thread battery, and simply screw on the cartridge. To activate the vaporizer, inhale on the mouthpiece; the atomizer will automatically fire. Some vaporizers have a button which must be held or pressed while or before inhaling. Please read the directions for proper use or consult with dispensary staff before beginning using any vaporizer product.

Tinctures typically provide effects that are comparable to a combination of the effects of a vaporizer and an edible. You drop it under your tongue and wait for it to absorb there as much as possible, so that is bypasses the digestive system and enters the bloodstream directly. This can cut down on how long it takes for you to feel the effects; tinctures typically take 25-45 minutes to work. If you add the drops to food, they are reported to work like a traditional edible.